Marketing Manager

The Marketing Manager works with the Marketing & Communications team to increase awareness and engage people all over the world in Redeemer City to City’s (CTC) mission prayerfully help leaders start and strengthen churches to advance the gospel together in their city. The Marketing Manager is in charge of customer service and owns production, scheduling, and analytics of all social, blog, email, and website content while developing a team of contractors, part time and full time employees to serve CTC’s strategic initiatives.

Responsibilities

  • Work with the Marketing & Communications team to develop, execute, and evaluate the annual engagement plan

  • Responsible for the creation, distribution, and maintenance of web, social, and email projects

  • Steward the Global CTC brand online and in print

  • Build and manage customer service team for CTC departments and constituents using Intercom platform

  • Equip and empower CTC staff and local content creators to tell the story of helping leaders start and strengthen churches in cities

  • Research, collect and analyze communications data and build strategy to optimize ads, content, and engagement across all digital platforms

  • Write, edit, and contribute to engaging email, print, blog and social content while building a team to increase output

  • Design, test and implement engagement campaigns on Pardot, social, Intercom, Medium, podcast, and new platforms

  • Develop and distribute quarterly metrics reports for Marketing & Communications

  • Manage projects and represent Marketing & Communications to CTC departments

  • May require travel (domestic and international) for event support and content creation

Qualifications

  • Efficient project manager

  • Innovative, service-oriented, full of care, quick to celebrate and a passion for clarity

  • Keen writing and editing skills for web, social, and print

  • Team player able to work on multiple projects with multiple people in a fast-paced environment

  •  Solid understanding of the web, social, and tech

  • Proven learning agility

  • Video and graphic design experience a plus

  • Familiarity with Google Adwords and Analytics, Intercom, Squarespace, Salesforce, and Pardot

  • Passionate about customer service

  • Strong alignment with CTC’s mission, vision, values, tone, and brand

  • Deep understanding of the culture of urban professionals and ministers

  • Sensitivity to global urban culture (vs. solely American)

To apply, please send cover letter and resume to hr@redeemercitytocity.com

Full Job Description


City Ministry Program Director

The City Ministry Program is a certificate program of practical ministry training consisting of lectures, workshops, and ministry  mentorship covering ministry subjects such as preaching, urban ministry, pastoral leadership, cultural engagement, mission and pastoring. The director would advance the City Ministry Program which includes student recruitment, learner development and experience, faculty recruitment, curriculum fulfillment and mentoring. 

RESPONSIBILITIES

  • Direct the system of recruitment, screening and acceptance of students into CMP

  • Ensure program fulfills ministry practitioner / learner centered development in areas of character, skills and ministry practices

  • Mentor and advise students in various ministry developmental areas: career and vocational calling, ministry skill development, and other student needs

  • Resource and recruit lecturers and ministry mentors and advise as needed on curriculum development

  • Maintain relationship with RTS NYC Executive Director and enable quality program experience between RTS MABS program and CMP

  • Supervise the Program Manager of CMP

  • Organize learning activities for and facilitate one-hour cohort sessions

  • Assess all program elements for impact and desired outcomes including feedback to lecturers and tutors and implement improvements as feasible

SKILLS AND EXPERIENCE

  • Passion and affinity for CTC’s mission and values

  • Director-level experience or pastoral experience in a church or ministry non-profit

  • At least five years of urban ministry experience in New York City

  • Strong program management skills

  • Experience in one or more of these areas: coaching, training, or directing a training program

EDUCATION

  • Bachelor’s degree required and master’s level education preferred

Send resumes to hr@redeemercitytocity.com.

Full Job Description


human resources Manager

The Manager, Human Resources will be responsible for recruiting top talent, and providing CTC staff members with an exceptional work experience. From the moment of hire until the time they leave the organization, we want employees to be engaged in their jobs. The Manager, Human Resources will manage compensation, recognition, training, performance management and employee relations in a manner that retains staff members long-term and builds CTC’s brand. The Manager, Human Resources is tasked with ensuring that our company culture welcomes a diverse population and supports each person in achieving career goals within the organization. The position is part of the Operations Team, and works strategically alongside the Vice President, Operations, as well as CTC’s managers and leadership.

RESPONSIBILITIES

  • Manage the full life-cycle recruitment process for multiple open positions including developing job descriptions, posting positions, sourcing prospective candidates to ensure a diverse applicant pool, screening and interviewing candidates, negotiating compensation packages and writing offer letters

  • Keeps job descriptions up-to-date, accurate and compliant with relevant federal, state and local laws for all positions

  • Develops training and performance management program that ensures all employees are familiar with their job responsibilities

  • In conjunction with each Director/VP, develop and implement a staffing plan with a forecast for each department

  • Develop and maintain an applicant tracking system, to ensure an adequate pipeline of candidates to fuel the organization’s growth

  • Creates and updates compensation strategy through market analysis and pay surveys

  • Proactively establish relationships with strategic community partners to gain access to local diverse talent

  • Ensures all employment practices comply with federal, state and local regulations

  • Create and administer all aspects of CTC’s retention efforts

  • Work with Vice President, Operations to develop and maintain a training catalog for employee development at all levels

  • Maintain and enhance an engaging new hire on-boarding system that feeds into training objectives throughout the career cycle of the employee

  • Provide suggestions and implement processes for retention of staff

  • Manage the performance review process

  • Handles terminations and investigation and resolution of employee issues, concerns and conflicts

  • Ensures all employment practices comply with federal, state and local regulations

  • Additional responsibilities as needed

SKILLS AND EXPERIENCE

  • 3+ years in an internal recruiting role

  • 5+ years in a related field of HR or training

  • Be a natural coach and mentor who relates well with people across a wide spectrum of backgrounds and personalities, listens and communicates well, and who can build rapport with a diverse and eclectic workforce

  • Experience using and optimizing HR platforms, such as Human Resources Information Systems (HRIS), ADP, etc.

  • Have excellent project management skills with a proven ability to design and implement people strategies and policies that drives results

  • Able to quickly learn utilizing digital platforms for record keeping and workflow

  • Be entrepreneurial, energetic, self-directing, ready to roll up your sleeves, and excited about growing an organization

  • Demonstrated effectiveness in written and verbal communication

  • Knowledge of relevant employment law

  • Experience with creating a culture of engagement, collaboration and teamwork

  • Capable of compiling and analyzing employment data to guide strategic planning

  • Ability to use diplomacy and tact

  • Ability to work independently without constant supervision

EDUCATION

  • Bachelor’s degree or equivalent work experience in Human Resources, Business or Organizational Development

Send resumes to hr@redeemercitytocity.com.

Full Job Description