Privacy Policy

 

What information do we collect?

When you sign up for an email subscription, online course, or customer service inquiry on our website, we ask for your name and email address which is used on your profile and as your login username. We may also store other information you share with us (for example, a history of your customer service inquiries, or a response to a survey or interview).

We will never sell any of your personal info to third parties for advertising or any other purpose. We also won’t use your name or information in marketing statements without your permission.

When you browse our web pages, blog, articles, and other content, we implement third-party tools (like Google Analytics and Intercom) that track additional information using “cookies”, “web beacons”, and similar technology to collect stats like pages viewed, viewed time, browser version, device used, and other information that’s helpful to analyze and use to improve our website and to provide more helpful support guidance.

What information do we share?

We’ll only share your information with third parties for purposes such as:

  • Integrating with a third-party service provider to enable additional features or functionalities within our website (for example, signing in with Facebook or using Zapier.com to send data to another service provider).

  • Engaging a third party vendor software tool (like Google Analytics) to track data and insights on how our website is used and may be improved or to provide more personal guidance (i.e., we use third-party tools that match your email address with social media profiles and other information you’ve made public in order to communicate more effectively with you).

  • Sharing best practices and industry data with customers or potential customers, but only when the information shared is aggregated and anonymized so that it cannot be personally identified.

  • Investigating, preventing, or taking action regarding suspected illegal activities or other violations of our Terms of Service or when required by law.

  • Complying with a court order to share it. We will not turn your data over to law enforcement unless a court order requires us to do so. Unless we’re legally prevented from doing so, we’ll also inform you when such requests are made.

How we protect your data

  • Data is backed up daily and stored on multiple servers. Any files you upload are stored on cloud servers that have more protection against failure or loss of data than in-house servers.

  • Any data transmitted to CTC via a web browser or API is sent securely under HTTPS.

  • All credit card transactions are processed using bank-level secure encryption and transmitted, stored, and processed securely on a PCI-Compliant network.

Security breach / data loss policy

While we take all reasonable measures to secure your data, no network or system (including ours) can honestly be guaranteed to be 100% secure against data loss or unauthorized access. If you believe your information may not be secure for any reason, please contact us immediately at info@redeemercitytocity.com and we'll take immediate action to investigate the issue and resolve it.

Managing your information

  • You can access, correct, amend, or delete any content you create or post within our websites either by accessing your own information (via an Account page or by managing email subscriptions) or by requesting us to update your information.

  • If you are signed up to an email list and want to stop receiving these communications, please follow the opt-out instructions by clicking the "Unsubscribe" (or similar opt-out language) included within each of these communications. You can also contact us at info@redeemercitytocity.com.

  • If you’d like to permanently delete any of your data stored by CTC, please contact us at info@redeemercitytocity.com with your request and we’ll permanently delete the data within 30 days. (Please note that permanent deletion of some data through this process may impair or disable some features that rely on that data.)

  • Please note that we may retain information that is otherwise deleted in anonymized and aggregated form, in archived or backup copies as required pursuant to records retention obligations, or otherwise as required by law.

Cookies and tracking technologies

If you would prefer not to accept cookies or otherwise wish to disable our use of tracking technologies, then you must change your browser settings to disable or delete existing cookies or to automatically reject future cookies. Note that disabling cookies may limit your ability to use some parts of CTC’s websites and embedded third-party services.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at: info@redeemercitytocity.com.